This week in our CAM FAM – Mastermind meeting – we always start with gratitude- to get in the right mindset to be present at the meeting.
One of the Home Care agency owners and Operations director began her time with this gratitude:
“I am exhausted and grateful – we have 55 new clients to onboard.”
WOW – 55 new clients?
Can you imagine? Could you onboard 55 new clients in the next week or 2?
She went on to ask the group:
“How would you prioritize them in staffing?”
This is a GREAT question!
No one I know has a “bench” that big of caregivers to start all these clients at one time. Of course, they all “deserve” care because otherwise, why would they be referred to you? But how do you lay it out on a calendar? Who goes first? What is the logical order? How do I recruit fast!?
This is where the experience of the group comes into help!
One of the members shared at her agency; they have a level 1, 2, and 3. They categorize their patients and clients based on care level needs. She even offered to send the 1st agency their criteria for the levels! (YEAH! I love to see what others are doing and how it works!)
That’s not the only suggestion either. Check this out:
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- Another Agency Director reported they prioritize acuity and geography – i.e., do they have staff in that area?
- Another owner reported he used acuity and “who was safe” to rate them on their ability to “be ok” for the short period until they get a caregiver in there.
- Another suggestion was to offer them all a PERS solution until you could “get there” to “keep” the client attached to the agency while you got everyone on service.
These suggestions, recommendations, and synergy gave the agency owner and this HUGE number of new clients – a path forward.
The group sharing experiences and solutions is what the CAM FAM does!
Sometimes you need a sounding board in a non-judgmental space. A place you can go when you are exhausted and need a few suggestions from someone who has been where you are and can tell you how they did it (or would do it over again if they had the chance), saving you time, money, and a headache!
I am so grateful for the community and the CAM FAM! They are so intelligent and helpful and generous with their knowledge and systems!
If you would like to be part of the CAM FAM – Let’s see if it’s a right fit for both of us!
Click here to fill out an application!
Together we GROW!
Melanie
