What does patient choice look like from the patient’s point of view?

For those of you who have been "following" Mom's journey. She hit a speed bump a couple of weeks ago. She had a bone biopsy, and there was some internal bleeding after the procedure; by the time she got home, she was in extreme pain…

5 Tips For Retaining Your Staff During Difficult Times

Whether you’re a team leader, manager, or agency owner, your team is one of the most valuable assets your company has. Without dedicated members of staff, you wouldn’t be able to complete necessary projects, inspire your customers, drive…

Four Strategies to Win Hospital Patients Referrals

Friends, for the last 29 years I have been working in post-acute care. For the last 9 years, I have worked in helping post-acute care providers such as home care, home health, and hospice organizations grow their census. One account type…

Doctors Share Their Roadmap to Referrals Experience

Many of you have been using our Roadmap to Referrals: 52 Weeks Sales Plan, and I wanted to share feedback from our physician panel. I met with a group of physicians (11 doctors and three nurse practitioners).  They were chosen because the…

The Best Thing About Christmas Shopping Is Running Into Referring Accounts!

Today I ran into Dr. Joe while I was out Christmas shopping. For those of you that are fateful blog readers, you may recall his story. He and his partner, Dr. Kirkland, are both top referring physicians. I have been using the Roadmap…

My Uncle Sam died this week

My Uncle Sam died this week. He was my shining star of a hospice patient. When people say, "Oh, hospice is where you go to die" or "I don't know if my patient only has 6 mos to live." I would use my Uncle Sam as an example. We…