OMG FINALLY – Mom is home AND has Home Health

Good news 21 days later, Mom is home, AND she has a Home Health Nurse, PT, and OT!   Yeah! Persistence pays off!   When I last left you, Mom was back in the hospital; her platelet count was rising, and we were in a little…

Well, Mom’s back in the hospital. And we didn’t get to see a Home Health Nurse – YET…

The last time I wrote, Mom was out of the hospital after ten days.   I left my brother in charge at her house. (What could go wrong?) While I flew to Orlando to be a Keynote Speaker for the Assisting Hands annual conference (Thank…

WTH? – My Mom was in the hospital for 10 days, and they refused to write a Home Health order

Last Thursday, I woke up at 6 am to a text... "Mel. I have chest pains, and I am headed to the ER."   She wrote to me at 4:45 am I jumped out of bed and text her back: "Mom, what's going on? Where are you? What is your diagnosis?" I…

Ida – Would you make it through a Hurricane like this agency?

Last week here on the gulf coast, we got hit by Ida.   I live about 130 miles from New Orleans on the AL coast. We prepared for Ida, but she only gave us rain.   One of our favorite old clients serves New Orleans and…

This Case Manager SCREAMED at me…

This week on a coaching call for sales management, a rep from one of our clients (a Home Health and Hospice agency) reported:   "This Case Manager, which I have known a long time, SCREAMED at me that she was SICK AND TIRED of us…

Are you experiencing a Summer Slump?

I had a call this week with one of our old clients (Robert) who said: "I am just in a summer slump. I don't know what is going on. I think I am doing the right things, but the numbers are not growing." "I make headway a week or two, and…