Of Consumer Marketing Sources are internet-based
Of Consumers who are not from the internet choose a Home Care Provider based on a recommendation from a family member or friend
Of Consumers who are not from the internet choose a Home Care Provider based on a Case Manager’s Selection
Require Conversations Starting with the Phone
In this program, Melanie Stover, OT, MBA, IS/ISM shows us exactly how to answer, respond, and follow up with inbound inquiries.
This Private Duty-Specific Program can unlock the full potential of your inquiry process leading to more clients and ultimately more hours.
1. The “right” words and phrases to get the caller to trust you and see the need for your services.
In 3 knowledge-packed training videos, there are “press pause” moments for you to stop and work with your team to customize the scripting to your agency, making the templates uniquely yours!
2. Proven Inquiry Form that guides the conversation to ask the perfect questions to get you the information to identify care needs and position your agency as the “best fit.”
3. Inquiry Protocol tool. A step by step guide to place by “every phone” in the office so that EVERYONE on your team can be a “CLOSER” to book the Home Assessment!
4. Follow up cadence tool. This tool visually shares the correct cadence to follow up with an inquiry call – to bring them onto service if you were not able to book the home assessment.
5. Score! Download the Mastery Inquiry Performance Review Scorecard and get ready to score “real” calls in the video! The best way to learn is to listen or read a “real” inquiry call and “Score” the effectiveness of the sample call.
6. The goal of the inquiry is to schedule a home assessment or care! This downloadable tool – Transition to Home Assessment – is an excellent way for you to identify the transition and how to get to the “YES”!
