Meet “Lucky” Jack

Meet “Lucky” Jack Jack is my friend. We attended church together. That is how I know Jack. He was one of the first people when we moved to MN to include my family in community activities. He and his wife were also incredibly supportive…

Trying to Get Referrals from the Hospital? Read this...

One of the biggest challenges your organization faces is in getting enough referrals to remain profitable. Many times, organizations think they can get enough business from just websites and word of mouth, and I will tell you, these are…

Hallmark Movies, Educational Foundation, and PDGM...

I love the holidays! Candy canes, sugar cookies, and Hallmark Movies NONSTOP. That's right, Mr. Manly Man, Jason Lewallen, loves watching sappy Christmas movies for the entire month of December. Try to get me to watch…

No more Referrals for "Generalized weakness" or "Recent Fall?" What are you going to do with these residents now?

At our Home Health Sales Meeting this week, one of my Sales Reps reported a Resident Life Care Director said to her, "I heard you are not going to accept ANY residents for generalized weakness or because they had a recent fall. What am I…

Home Care, Home Health, and PDGM: Why it Matters

Last week I was training ten owners and Directors of Ops for a large Home Care Company that I have been training and consulting with for the past nine years. Every year we evolve their training, and this year has had payment changes woven…

Cooperation Between Sales and Operations

Sales vs Operations I have written about this so many times that it really starts to exhaust me. However, the message still hasn't completely permeated our industry. We still find ourselves at a standoff between your sales…