Sales Slump? What do you do for an underperforming rep? How to make your way back to the top after disappointing referral results

This week I got a call from one of my favorite clients – Sally (names have been changed to protect the privacy of the client). She was super upset because her representative (Jen) was not producing to the level that Sally thought she should…

Private Duty, Home Health and Hospice Owners: Want to grow your agency? Then Change your delivery model!

Private Duty, Home Health and Hospice Owners: Want to grow your agency? Then Change your delivery model! Right now, many owners have their agencies operating in what I call "a silo."  Patient referrals come in, we create a plan of care…

Lessons We can Learn From the Movie Home Alone

Recently, I watched the movie Home Alone with my family. While a movie about the earth's two most inept burglars might not seem like it relates to your services, you may want to look again. I want to explore some key moments of…

Meet “Lucky” Jack

Meet “Lucky” Jack Jack is my friend. We attended church together. That is how I know Jack. He was one of the first people when we moved to MN to include my family in community activities. He and his wife were also incredibly supportive…

Trying to Get Referrals from the Hospital? Read this...

One of the biggest challenges your organization faces is in getting enough referrals to remain profitable. Many times, organizations think they can get enough business from just websites and word of mouth, and I will tell you, these are…

Hallmark Movies, Educational Foundation, and PDGM...

I love the holidays! Candy canes, sugar cookies, and Hallmark Movies NONSTOP. That's right, Mr. Manly Man, Jason Lewallen, loves watching sappy Christmas movies for the entire month of December. Try to get me to watch…