WTH? – My Mom was in the hospital for 10 days, and they refused to write a Home Health order

Last Thursday, I woke up at 6 am to a text... "Mel. I have chest pains, and I am headed to the ER."   She wrote to me at 4:45 am I jumped out of bed and text her back: "Mom, what's going on? Where are you? What is your diagnosis?" I…

Ida – Would you make it through a Hurricane like this agency?

Last week here on the gulf coast, we got hit by Ida.   I live about 130 miles from New Orleans on the AL coast. We prepared for Ida, but she only gave us rain.   One of our favorite old clients serves New Orleans and…

This Case Manager SCREAMED at me…

This week on a coaching call for sales management, a rep from one of our clients (a Home Health and Hospice agency) reported:   "This Case Manager, which I have known a long time, SCREAMED at me that she was SICK AND TIRED of us…

Are you experiencing a Summer Slump?

I had a call this week with one of our old clients (Robert) who said: "I am just in a summer slump. I don't know what is going on. I think I am doing the right things, but the numbers are not growing." "I make headway a week or two, and…

Five Tips to Growing Your Patient Census (That You Need To Learn Now!)

One of the biggest challenges your organization faces is in getting enough referrals for the company to remain profitable. Many times, organizations think they can get enough business from just websites and word of mouth and I will tell…

Gaining referrals is like fishing

This summer we rented a houseboat. 46ft of SUPER FUN! As you know, I have twin 8 yr olds. Donnie LOVES to fish.  So every time we stopped the boat, he had to get a line wet. Because he is eight, patience waiting for the fish…