This week I am back at Mom’s, taking her to all her follow-up appts – it’s about one a day plus her Home Health visits. The Home Health Nurse, OT, and PT are weaving around my Mom’s Dr’s schedule and doing a great job! My Mom lives in a cape-cod style house where the whole […]
Good news 21 days later, Mom is home, AND she has a Home Health Nurse, PT, and OT! Yeah! Persistence pays off! When I last left you, Mom was back in the hospital; her platelet count was rising, and we were in a little bit of a panic. Her platelets were over […]
The last time I wrote, Mom was out of the hospital after ten days. I left my brother in charge at her house. (What could go wrong?) While I flew to Orlando to be a Keynote Speaker for the Assisting Hands annual conference (Thank you for trusting me with your stage and agency owners!) […]
Last Thursday, I woke up at 6 am to a text… “Mel. I have chest pains, and I am headed to the ER.” She wrote to me at 4:45 am I jumped out of bed and text her back: “Mom, what’s going on? Where are you? What is your diagnosis?” I woke up my […]
Last week here on the gulf coast, we got hit by Ida. I live about 130 miles from New Orleans on the AL coast. We prepared for Ida, but she only gave us rain. One of our favorite old clients serves New Orleans and the Northshore. My history with them goes back 16yrs […]
This week on a coaching call for sales management, a rep from one of our clients (a Home Health and Hospice agency) reported: “This Case Manager, which I have known a long time, SCREAMED at me that she was SICK AND TIRED of us not accepting her patients and was DONE calling us! What […]
I had a call this week with one of our old clients (Robert) who said: “I am just in a summer slump. I don’t know what is going on. I think I am doing the right things, but the numbers are not growing.” “I make headway a week or two, and then my referrals drop […]
One of the biggest challenges your organization faces is in getting enough referrals for the company to remain profitable. Many times, organizations think they can get enough business from just websites and word of mouth and I will tell you, these are the ones that typically don’t succeed. If you look around at the top […]
This summer we rented a houseboat. 46ft of SUPER FUN! As you know, I have twin 8 yr olds. Donnie LOVES to fish. So every time we stopped the boat, he had to get a line wet. Because he is eight, patience waiting for the fish is HARD! He tried on the back of the […]
Home Care Marketers report their #1 objection is, “My referral sources or prospects tell me they can’t afford my Home Care Services.” Here’s the deal. That is not the “real” issue! The REAL issue is how the Home Care Marketer feels about money and value and their own mindset. They have a scarcity mindset. Haven’t […]
