This Virus is ANNOYING, and BORING said my oldest of my 7-year-old twins (by 12 minutes) Donnie. Mom, I am TIRED of hearing you talk about Home Health EVERY day, and it is boring! WHAT? You spend too much time outside my home office listening to me coach (his bedroom is next to my “home office) […]
I recently got a call from an agency owner – Kelly. She called because one of her marketers didn’t make the transition during COVID-19. She totally shut down, and her results showed. This marketer went from delivering 40 Medicare referrals a month to 6. And she asked me… “Should I even try to replace her? […]
We work with Marketers across the country, and the thing we see over and over is how many missed opportunities there are for referrals because the Marketer does not understand the depth and the breadth of what their service line can offer. I was recently on a discovery call with an owner, and she said. […]
I just got off the phone with a franchisor who was looking for help for her owners. She said, “our owners are concerned with the “new world COVID” and how it impacts Marketing.” I shared we all are. This IS a new world! I currently manage a team where each one of them has different […]
Prior to March 2020, my agency was receiving over 185 admits a month from hospital accounts. Then the Corona Virus bought all hospital admissions to a halt. The month of April my hospital admissions fell to an all-time low of 35 admits. That is close to 4/5 of this account’s referrals GONE, seemingly overnight. But […]
How do you ask for a referral? We have worked with thousands of sales reps across all the business lines, home health marketers, in-home care sales reps, hospice liaisons, and one thing we know for sure – You have to ASK for the referral. Here’s the problem – most reps have a FEAR of asking. […]
This is the question I believe is at the core of every discussion we have with a referral source, a family, or even a potential hire. They are asking themselves this every time you are in front of them presenting your Home Health, In-Home Care, or Hospice agency. “Why should I choose you?” It’s a […]
We have read the numbers of 45-65% decrease in revenue from other industry articles. It is an uncertain time. How you motivate your marketers during this transitional period will determine how you “accelerate out of the turn.” My Dad shared with me early in my driving career, “how to take the racing line” because you […]
I have been having conversations with home care, home health, and hospice owners and reps over the past 2 weeks, and it is interesting to see the range of behaviors that mirror the 5 stages of grief. Because really, that is what this is – trauma. People are grieving. That causes some people to freeze, […]
