I think we all have an idea of what gratitude is, but we often only practice being grateful in moments of rescue (where someone saves us from a problem) or in times like the holiday, Thanksgiving. What is interesting (and how it applies to us in-home care) is that the practice of being grateful has […]
For some agencies we work with, it’s been a struggle to gain referrals and grow during this pandemic. For others, they are seeing a sizable increase in referrals. What is the difference? The Culture and the Message Right now people are scared. Sales reps have to find alternative ways to reach referral sources. Here […]
Do you Roleplay with your sales team? Many people have an aversion to any type of roleplay. The discomfort usually comes from a feeling of not knowing what to say or being embarrassed that a dumb mistake will make you look like a fool in front of your peers and manager. Some roleplayers will struggle […]
75% off Valentine’s Clearance is a great way to understand Home Care referral follow up. Once a year, Russell Stover’s, Hallmark, and your local flower shop make enough money to stay above the red for the rest of the year. Valentine’s Day. It’s a great holiday as love is the greatest of human emotions. However, […]
Do you love what you do? It’s a simple question really, but we complicate it by saying “yes, I love this part” and “I really hate this part.” Most of us would say that we do love what we do…sometimes. However, I’m going to challenge that a little bit. You can like what you do […]
When I first started in the senior care industry, I was located in Florida (just north of Tampa). I quickly found out that referrals are much harder to get at different points throughout the year. I struggled just to get ANY referrals during those hot summer months. Since then, I have learned a few things […]
What makes someone a growth leader? When working with private duty, home health, and hospice organizations around the country, I have found that business leaders that work in the post-acute care space have several traits in common. First, they put growth at the top of every agenda. From board room meetings, to clinical care meetings […]
Recently, I watched the movie Home Alone with my family. While a movie about the earth’s two most inept burglars might not seem like it relates to your services, you may want to look again. I want to explore some key moments of the movie Home Alone and how its timeless message also mirrors many […]
I love the holidays! Candy canes, sugar cookies, and Hallmark Movies NONSTOP. That’s right, Mr. Manly Man, Jason Lewallen, loves watching sappy Christmas movies for the entire month of December. Try to get me to watch “The Notebook” or “Titanic” and you’d better be ready for an uphill battle…but turn on “Mrs. Miracle” or “Love […]
Sales vs Operations I have written about this so many times that it really starts to exhaust me. However, the message still hasn’t completely permeated our industry. We still find ourselves at a standoff between your sales people and your clinical or operational staff. Note, this is not a problem that just exists in the […]
